Privacy Policy Statement

This is the privacy policystatementof SilkTravels and website this privacy statement, we explain how we collect and use your personal data. Last updated: May 2018.

When is this privacy statement applicable?

This privacy statement is applicable to any and all personal data that we collect, use, share and store about you when you book an cheap airline ticket with us, when you visit our website or when you are in contact with us.

If you are reserving the flight by making the advance partial payment (Initial deposit) then please note that fare/taxes may increase at any time without the prior notice. Its means the price is not guaranteed unless ticket is issued because airline / consolidator has right to increase the price due to any reason. In that case we will not be liable and passenger has to pay the fare/tax difference. We always recommend you to pay ASAP and get issue your ticket to avoid this situation. Further more if you will cancel your reservation due to any reason, then the paid deposit(s) will not be refunded.

Our website contains links to websites of third parties. This privacy statement is not applicable to the collection of data via the said websites and we are neither responsible for it. See the privacy policy of the relevant website (where available) for more information.

This privacy statement was most recently amended on May 2018 and replaces earlier versions. We may amend this privacy statement from time to time and will notify you of any changes by posting the revised statement on this website and inform you by email, prior to these changes taking effect.

Who is responsible for your data?

For many years has been looking for the cheapest airline tickets for you. We compare airline tickets of more than 500 airlines for more than 7,000 destinations worldwide. Find your tickets in an easy way, compare the prices and book your flight. is a trading brand of Hello Travel (London) Ltd. Hello Travel is the largest United Kingdom travel agency with many independent websites. Hello Travel (London) Ltd, established at 51 Lord Street, Manchester in 2011, is responsible for the collection and use of your personal data as described further in this privacy statement. If you have questions, comments or complaints about the use of your personal data by Hello Travel then contact our customer service.

What data do we collect?

We collect five categories of personal data about you: (1) name and contact details, (2) booking details, (3) data that we collect when you contact our customer service, (4) data that we collect when you visit our website or read our newsletter, and (5) social media details.In pursuance of privacy legislation, these data are qualified as sensitive as they refer to your health. By entering these kinds of data, you agree that we collect, use and share these data with third parties for the objectives described in below sections.

How do we use your date? uses your data for three objectives: (1) for the supply of our services and for maintaining contact with you, (2) for research to improve our services, (3) for direct marketing based on your preferences and behavior.

Personal information in our web site or by our travel consultant is collected for the following reasons: To be able to process your reservation, contact you to identify about ticket issuance. To be able to assess your eligibility for promotional fares or special discounts. To be able to develop and recommend the products and services based on an understanding of your interests and needs. To be able to provide you with customized services and targeted offers according to your preferences.

How do we secure your data and how long do we retain them? technical and organizational security measures to protect your data against loss or unlawful use, e.g. unauthorized insight into data. In this respect, we take the state of the art and the cost of the implementation into account in order that we guarantee an appropriate level of security regarding the risks that the processing and the nature of the data to be protected bring about.

We retain your data as long as required to realize the objectives as described in this privacy statement but generally no longer than 2 years after your last interaction with us. If we no longer require data then we destroy these data or anonymize them in order that they can no longer be linked to you.

Data Protection Laws!

We are conscious of our legal responsibilities as a “data controller" and we support the principles of data protection reflected in view of new European privacy implementing legislation. We shall endeavor to ensure that the personal information, we obtain and use will always be held, used, transferred and, otherwise processed in accordance with the legislation.

What personal information we obtain from you?

We may share this information with related airlines, relevant companies and/or credit card companies, Banks to verify crediting details. In addition, we may use your personal information (expect Credit Card information) • To register you for, and send you newsletters (if you opted for) • To conduct market research and business development • to provide you with information about products and promotions that may be of interest to you from us • concerning surveys related to our products and the Site

Your personal information will be protected and will not be provided to third parties. However, We may also disclose your personal information if, in our opinion, disclosure is required by law.


We may from time to time use your personal information to send you email messages or marketing materials regarding our services. These email messages may contain features that help us make sure you received and were able to open the message. You may opt out of receiving such marketing email messages at any time, free of charge, clicking onto the message with "unsubscribe" in the subject line, or by following the instructions in any marketing communication.

Disclosing your personal information

We do not store credit card details nor do we share customer details with any 3rd parties

Use of Cookies

We use "cookies" and other types of tracking software in order to personalize your visit to our Site and enhance your experience by gaining a better understanding of your particular interests and customizing our pages for you. Cookies are small amounts of information, which are stored in your browser so that the server may remember certain information later, for example the country of residence which you chose when you first visited our site. To help us improve the design of the site in order to better respond to the needs of our visitors, tracking software is used to monitor traffic patterns and site usage. No personal identifying information is captured during this process. Our Site requires the use of cookies in order to work correctly. If you do not wish these cookies to be used then please note that you may not experience our Site working correctly. It does not extract information from your hard drive or steal personal information.

Changes to the Policy

We reserve the right, at our sole discretion, to modify, add or remove sections of this privacy policy at any time. This may because of to take account of changing requirements such as changes in technology or legislation, so we would request that you refer back to this Policy regularly to become aware of any such revisions.

Privacy Queries

If you have any questions regarding this policy, or you wish to update your details, please inform us using the Contact Us facility on our Site. Thank you for visiting the

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